March 14, 2006

Offline message e-mailing fixed early this morning

Posted at March 14, 2006 03:43 PM in BitWise .

Part of our relationship with our users and customers is fessing up when we make a mistake. If you noticed that you were not getting your offline messages sent via email since our migration late Friday night, you're not alone. A mail configuration bug was silently blocking all outbound messages generated by the offline message emailing script. Thanks to the alertness of our users, this bug was noticed Monday morning and was fixed late Monday evening. Emails are now being properly sent out again.

We apologize for the problem and appreciate your understanding. Given the magnitude of the work involved with seamlessly migrating our services to brand new equipment in a new locatione, we're not too unhappy if this was the only major snafu with the new servers.

Since we're on the topic, if there's anything else that you have noticed isn't working the same since Friday night, please let us know!